Primary Care Response and Recovery Support


Attain supported the South East London (SEL) ICS Covid-19 response, and was recommissioned to provide continued support to Primary Care. This was based on NHS Long Term Plan strategic priorities, and the SEL Recovery Framework to meet the health needs of the population of SEL. 


  • Our team supported and engaged the ICS, CCG (and boroughs), Federations and all 35 PCNs / 198 practices fostering collaborative working as a vehicle to share best practice, establishing a Recovery Planning Cell, creating recovery plans (including themes, gaps, content), promoting wellbeing resources, delivering analytic support for weekly primary care situation reporting (local and national reporting) and weekly borough update reports – ensuring system-level coordination, oversight and consistency. 


  • We embedded BAU working founded from pandemic developments combined with identification and amplification of pockets of best practice, sharing them regionally.  These included processes around triage, virtual consultations, workforce models, and clinically effective models for LTC management 


  • This detailed management and analytical support provided early and timely insights into operational issues and leveraged patient engagement / experience to identify best examples of pandemic innovation to reflect in recovery plans. 


  • Attain undertook the programme to aide in primary care pandemic recovery for the system – facilitating a range of workshops and deep dives on lessons-learned and taking forward future best practice. 

Attain worked with primary care across South East London to support our General Practices recover more effectively from Covid 19. The Attain team provided invaluable hands-on facilitation support across our 6 boroughs, 35 PCNs and 198 practices to identify, amplify and spread areas of best practice that emerged during the pandemic and embed them as BAU. This included areas such as improving access, digital appointments, demand and capacity, long term condition management, and workforce. To do this they had to quickly develop relationships, credibility and build trust with both the primary care community and the commissioners and stakeholders involved which they did in a professional and respectful way

Sam Hepplewhite Director of Prevention and Partnerships SEL ICB
Get in touch

Contact us to discuss your challenges

Get in touch with us to learn more about how we can support you in addressing your challenges.

Complete our simple form and we’ll call you right back, alternatively just email: