Performance Improvement and Model development within IUC: Yorkshire and Humber


Performance Improvement and Model development within IUC

Yorkshire and Humber


Attain were commissioned to provide support across three main areas within the region covering 23CCGs, 3 STPs and specialist commissioners.

This involved;

  • This included establishing KPIs, Clinical Governance and the appropriate delivery model
  • The implementation of NHS111 Online Across Yorkshire and Humber
  • Strategic and operational support to the three STPs to support with the development of IUC and make the necessary immediate performance improvements to meet the required KPIs

What we did

  • Dedicated resource was also made available to each STP to support each STP to progress
  • Strategic support was also provided to the programme to enable a coordinated response across a large number of stakeholders and partners.
  • This also included expert procurement advice to enable the region to enter a formal procurement process (also supported by Attain) as planned.
  • Dedicated project management was provided for the implementation of NHS111 Online which enabled the region to go live with the service

Our impact

  • Implementation of NHS111 Online across Yorkshire and Humber. Attain are subsequently supporting the national roll out with NHS Digital
  • Identification of opportunity for immediate performance improvement through appropriate collaboration between providers of 10-15% against clinical advice and direct booking KPIs
  • Agreement of an innovative virtual CAS model across the region allowing for a higher quality care while controlling cost growth
  • Sign off across the region of a service specification for IUC which allowed formal procurement to start as planned
  • Identified opportunity for a change in service across 111 to reduce the conveyances to A&E

Find out more about Urgent & Emergency Care


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