Integrated Urgent Care Services Procurement

Integrated Urgent Care Services Procurement

Yorkshire and Humber CCGs and NHS England

Objectives

Attain was commissioned by the Yorkshire and Humber CCGs to lead the procurement of Integrated Urgent Care services using a Competitive Dialogue procurement process with the following deliverables:

• Alignment to strategic priorities of large scale transformation
• Complied with EU Procurement regulations
• Engaged with Service User and Patient Representatives
• Bidder dialogue provided approaches to local/regional CAS development
• Bidder engagement to develop robust outcomes
• Delivered a Flexible Payment mechanism and Risk Share
• Full delivery of the Service Specification in line with national requirements by the winning bidder
• Introduction of new national KPIs
• Established incentives scheme

What we did

Our support included;

• Established robust Programme Governance and Risk Management
• Developed and supported five workstreams of activity engaging stakeholders in the development of the local Service specification, procurement documentation and Competitive Dialogue Process
• Provided Procurement, Finance and Contracting and Project Management Expertise to support 21 CCG commissioners and NHS England (dental services) to deliver transformational service change alongside a national specification for services
• Provided flexible, responsive and diligent support to the project team and workstreams consisting of IT, Contracting, Communications & Engagement, HR specification in a complex environment

Our impact

Our results included;

• Delivery of clinical advice in the most appropriate setting
• Access to ePrescribing where beneficial and frequent caller scheme
• Greater use of “consult & complete ”to reduce hand-offs
• Call handlers will act as care navigators for callers
• Integration and greater connectivity with local services
• Direct booking of appointments to GPs/MIUs/other services
• Reduced need to re-state personal details/illness
• More service users accessing 111 and receiving clinical advice
• Reduced need to access and wait for acute and emergency care

Find out more about Urgent & Emergency Care